Frequently Asked Questions
Payment and Purchasing
What Payment Options Do You Accept?
We accept all major credit cards through Shop Pay, our secure payment processor. Additionally, PayPal is available for those who prefer this option.
When possible, we recommend using Zelle to avoid payment processor fees, keeping costs low for both you and our business. If Zelle is not an option, bank wire transfers are a fast, safe, and traceable alternative.
Can I Order on the Site and Pick Up in Person?
We are a dedicated e-commerce business but offer personalized, one-on-one experiences for local customers. Contact us to arrange a private appointment, where we’ll guide you through our products and ensure a comfortable buying experience.
Shipping
What Is Your Shipping Policy?
We offer worldwide shipping. Domestic orders are typically delivered within 3 business days, with overnight shipping available for faster delivery. All shipments require a signature upon receipt for security. For more details, please visit our Shipping Policy.
What Happens If I Enter the Incorrect Address at Checkout?
Please contact us immediately if you notice an error. Once shipped, we cannot be held responsible for lost or misdelivered packages due to incorrect addresses provided during checkout.
Returns and Refunds
What Is Your Return Policy?
Returns are only accepted for non-custom jewelry under specific conditions:
- Factory-Made Jewelry: Returns are accepted within 3 days of delivery, with a 30% restocking fee applied.
- Custom Jewelry and Watches: All sales are final.
- New and Unworn Rolex Watches: Returns are not accepted, as returning them would mean they are no longer new and unworn.
- Preowned Watches: Preowned items are inspected thoroughly, and all aftermarket details are disclosed before purchase.
For more details, please visit our Return and Refund Policy.
Watches
Why Are Watches Listed at Rolex Retail Prices?
Our website displays watches at Rolex retail prices for informational purposes. We operate as a grey-market dealer, providing immediate access to sought-after models often unavailable through authorized dealers. Market prices fluctuate and are typically higher than retail due to demand and scarcity. Please inquire directly for current pricing.
What Is the Difference Between You and a Rolex Authorized Dealer?
Rolex Authorized Dealers sell directly from the brand, often requiring a waitlist for popular models. As a grey-market dealer, we provide immediate access to in-demand models. While authorized dealers sell at retail price, we source watches from the open market, where prices reflect their rarity and demand.
Why Can’t You Sell at the Same Price as Rolex?
Our cost of goods often exceeds Rolex's retail prices due to the open-market acquisition of rare and high-demand models. This ensures availability without long wait times, but it also means prices reflect their current market value.
Understanding Original, Aftermarket, and Fake Parts for Watches
- Original: Parts manufactured and approved by the watch brand.
- Aftermarket: Parts added to preowned watches after their original sale, which we always disclose.
- Fake: We do not sell or accept watches with fake parts. All items undergo expert inspection for authenticity.
Do You Take Trade-Ins or Buy Watches?
Yes, we accept trade-ins and purchase preowned watches. Our 5-step process ensures a smooth experience:
- Contact Us for a Free Quote: Email detailed photos or videos of your watch.
- Receive an Initial Offer: We’ll provide a range based on inspection.
- Inspection: Arrange an appointment or ship the watch using our prepaid insured label.
- Agreement: After inspection, we’ll make a final offer.
- Payment: Receive payment via wire transfer or overnight check within 24 hours.
Jewelry
Is Everything Real?
Yes, we guarantee authenticity. All our metals are fine quality, including 10K, 14K, and 18K gold in white, yellow, and rose varieties. Diamonds are disclosed as natural mined or lab-grown, as transparency is our priority. Similarly, all preowned watches are inspected, and any aftermarket parts are disclosed.
Can I Get My Items Insured?
Yes, we offer appraisal services to help you insure your jewelry or watches through homeowner, renter, or third-party insurance providers.
Where Is Your Merchandise From?
Our jewelry is designed and produced through a trusted network of factories and wholesalers. Preowned items are sourced from private sellers nationwide and inspected for quality and authenticity.
General Questions
Is It Safe to Shop on Your Website?
Yes, we use Shopify and Shop Pay for secure payment processing, ensuring your personal information is protected.
Contact Us
Hands down the most reliable jeweler in Florida! I had the pleasure of working with him to create a memory pendant for my late father in law. Needless to say, the entire process was flawless! His communication was strong throughout the entire time. He ensures that he’s in this game to make his clients happy with every piece for sure! The quality was amazing and the attention to detail placed it over the top. My husband loved it ❤️ Definitely would recommend to anyone that’s looking for a jeweler.
I’ve been doing business with the Speak Easy Co for about 5+ years and never seems to disappoint me. He’s very professional and most importantly knowledgeable. I recommend the Speak Easy Co anytime I run into some one that is looking into jewelry or even custom jewelry. He is currently working on my wedding rings and can’t wait till it’s done. Thanks for all you do brother.
I've been dealing with speakeasyjewelry for I think 8 years now and he has never let me down. Always listens to customers wishes and does what he can to make their wishes come true.very helpful and knowledgeable and always great quality products and super fast shipping.He will always be my jeweler for as long as he is dealing with jewelry
Wow talk about exceeding expectations! A friend suggested coming to The Speak Easy after I said I wanted a custom pendant made for my daughter. She is my first child so as expected, this piece meant a lot to me. I sent my inspiration pendant I wanted & I was informed through out the whole process as my custom piece was made with updates and received my pendant way faster than expected. Amazing quality along with awesome customer service. I will now be purchasing two more pieces! I would highly recommend this jewelry company to anyone, thank you again!!!
Speak Easy made the jewelry buying experience easy and fun. The communication was amazing and the learning process as we went along with the project is something that most other jewelers don’t do. Would highly recommend getting something done, especially if this is your first time getting a custom piece.
ALWAYS a pleasure doing business with The Speak Easy Jewelry co. Answers questions and responds in a timely manner. Transactions are always smooth and problem free. And the quality/workmanship is top tier. I couldn’t ask for a better business to deal with. I’m very happy with all of my jewelry and can’t wait to do more business!